Privacy Policy

Effective date: September 30, 2026

Max Restoration ("Max Restoration," "we," "us," or "our") provides water damage, fire and smoke, mold, sewage, storm damage, and reconstruction services in the San Francisco Bay Area. This Privacy Policy explains what information we collect when you visit maxrestoration1.com (the "Website") or contact us, how we use it, and the choices you have.

1. Information we collect

Information you give us

Contact details, such as your name, phone number, email address, and service address.
Details about your request, such as the type of damage, when it happened, and photos or descriptions you share.
Insurance details you choose to provide, such as your carrier, policy number, and claim number.
Messages, reviews, or other content you send through forms, email, text, or chat.

Information collected automatically

Device and usage data, such as IP address, browser type, pages visited, referring website, and approximate location.
Information from cookies and similar technologies (see Section 4).
Call information, such as the number you called from, the time and length of the call, and the marketing source that led you to call. [If applicable: calls may be recorded for quality and training purposes, and we will tell you at the start of the call.]

2. How we use your information

To respond to emergency calls and estimate requests and to provide our services.
To communicate with you about your project, schedule, and invoices.
To work with your insurance company on your claim, when you ask us to.
To improve the Website, measure marketing performance, and understand how people find us.
To send service updates and, where you have agreed, promotional messages.
To protect our business, prevent fraud, and comply with legal obligations.

3. How we share your information

We do not sell your personal information. We share it only as described here:

Service providers who help us run the business, such as website hosting, analytics, scheduling, CRM, call tracking, payment processing, and email or text messaging tools. They may use your information only to provide services to us.
Insurance companies, adjusters, and property managers, when needed to document or process your claim and you have asked or authorized us to do so.
Subcontractors and trade partners who perform work on your property.
Legal and safety reasons, such as responding to a lawful request or protecting rights, property, or safety.
Business transfers, if Max Restoration is involved in a merger, acquisition, or sale of assets.

4. Cookies and analytics

We use cookies and similar technologies to keep the Website working, remember preferences, and understand traffic. We use Google Analytics (GA4) and Google Search Console [and list any others, such as Google Ads or Meta Pixel]. You can control cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics opt-out add-on. Blocking some cookies may affect how the Website works.

Some browsers send a "Global Privacy Control" or "Do Not Track" signal. We honor Global Privacy Control signals as an opt-out of the sale or sharing of personal information.

5. Text messages and email

If you give us your mobile number and agree to receive texts, we may send messages about your service request, appointments, and project updates. Message and data rates may apply, and message frequency varies. Reply STOP to opt out at any time or HELP for help. We do not share mobile numbers or text-messaging consent with third parties for their own marketing. You can unsubscribe from marketing emails using the link in any message.

6. Your California privacy rights

If you are a California resident, you may have the right to:

Know what personal information we collect, use, disclose, and share, and why.
Access a copy of the personal information we hold about you.
Correct inaccurate personal information.
Delete your personal information, subject to legal exceptions.
Opt out of the sale or sharing of your personal information. We do not sell personal information, and we do not knowingly share it for cross-context behavioral advertising [confirm against your ad tools].
Limit the use of sensitive personal information. We do not use it beyond what is needed to provide our services.
Non-discrimination for exercising any of these rights.

To make a request, contact us using the details below. We may need to verify your identity before acting on it, and you may use an authorized agent to submit a request for you. We will respond within the time required by law.

7. Data retention

We keep personal information only as long as needed for the purposes in this policy, including to complete projects, resolve disputes, meet insurance, tax, and accounting requirements, and comply with the law. After that, we delete or de-identify it.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive details, such as full payment card or Social Security numbers, through the Website forms or by email.

9. Children's privacy

Our Website and services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

10. Third-party links

The Website may link to other sites, such as review platforms and social media. We are not responsible for their privacy practices, so please read their policies.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed, and material changes will be posted on this page.

12. Contact us

Max Restoration
P.O Box 202, South San Francisco, CA
Phone: (650)238-8637
Email: maxrestoration04@gmail.com
Website: maxrestoration1.com